Managed Maintenance Blog

Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

April 23, 2018

From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date...

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How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

January 09, 2018

As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only...

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