Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date approaches, your sales team reminds the customer of the pending renewal, and the contract gets renewed – bringing in a valuable annuity source for your business and assurance to your customers that their IT[...]

How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only a segment of a company’s overall client base, and pursuing new business gets placed on the back burner. This can be a major setback for businesses eager to tap into existing business opportunity and[...]