Complex, Fragmented Data
With such huge revenue and customer satisfaction potential on the line, why are the majority of channel partners not tracking warranty and maintenance service contract data and re-engaging existing clients? Some simply do not recognize the opportunity. An individual maintenance renewal worth $3,000 may hardly seem worth pursuing compared to a new-customer hardware[...]
Finding and Implementing the Right Contract Management Solution for Your Business GalleryCustomer Contract Management, IBM, Industry News, IT Asset Management, Maintenance Contract Management, Maintenance Renewals, MMI Employees, MMI Tips, ONEview, Renewal Management, Service Contract Management, Thought Leadership, Uncategorized, Warranty Renewals
Whether you are a VAR, VAD or manufacturer, the first step in implementing a contract management solution is uncovering the contract data within your company and organizing it in a useful way. This discovery process can be handled internally or outsourced to a consulting company such as Managed Maintenance, Inc. It is imperative that this task be executed by a team that is knowledgeable about[...]
Savvy companies are beginning to capitalize on the maintenance contract opportunity by employing intelligent contract management solutions. These unique tools gather critical service and asset data from all applicable applications, databases, spreadsheets and reports in a repeatable, predictable process and provide a consolidated view of that data to users. To turn this information into true[...]
For VARs and distributors, there’s a quick and easy way to creating recurring IT service revenue: bundling hardware and software sales with IT asset management SaaS solutions.
In today’s competitive economy most businesses are looking to save in operational expenses. In the recent past, a common tactic has been switching IT maintenance contracts from the Manufacturer to Third Party Maintenance Providers (TPM).