A Business Leader’s Perspective: Achieving a Sustainable Competitive Edge While Building an Annuity-Based Stream of Revenue
As the global economy shows glimpses of emerging from recession, the focus in the executive suite is already shifting from cost cutting to recovering top-line growth.One such option allows you to increase your top-line revenues and profits, quickly gain a competitive edge and provide your customer a service that can help them reduce costs as well as limit detrimental exposures in their business. All of these benefits can be gained by committing to a better service contract management strategy
There are a variety of maintenance contract management renewal strategies that can keep your customers coming back year after year. First, it is important that you educate your customers that renewing their maintenance contracts will save valuable time and money.
Filed under: Customer Contract Management, Maintenance Contract Management, Maintenance Renewals, Maintenance Supply Chain Management, Renewal Management, Service Contract Management, Service Renewal Management | No Comments »
You won your customers, and the key of success is to have them stick around for years to come. Consider how your current warranty renewal management program is working. With some minor tweaks you can ensure clients come back to you every time.
What you need is a service contract management system to help you manage all of your service contracts. Your business needs to be sure that it has all of the pertinent information for each and every customer’s contract at hand, when you need it. Better yet, you need a service contract management system that will inform you when one of the contracts needs your attention 30, 60, and 90 days out.
If you are in a business that offers warranty contracts as a big portion of your revenue, then you will want to have some sort of warranty management software in your set of tools for your business. One such software is Managed Maintenance, Inc.’s own “ONEview” software-as-a-service (SaaS) solution.