How to Place a Successful IBM Service Call

Having maintenance contracts for your business’ computer equipment ensures that when a problem occurs it is promptly corrected so there is minimal disruption to your operations.  However, placing calls for technical support can be very frustrating, but  if you are prepared with the pertinent information, chances are you will have a successful support call, and problem resolution. If you are dealing […]

Tracking Challenges Today

As the VAR grows in size, harnessing data becomes even more complicated. Critical financial metrics may be housed in the accounting system, with other contractual details in CRM or sales force automation applications and/or distributor reports.