Industry analyst Forrester Research notes that while SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration software (e.g., email), and procurement solutions - it is poised to widen.
Complex, Fragmented Data
With such huge revenue and customer satisfaction potential on the line, why are the majority of channel partners not tracking warranty and maintenance service contract data and re-engaging existing clients? Some simply do not recognize the opportunity. An individual maintenance renewal worth $3,000 may hardly seem worth pursuing compared to a new-customer hardware[...]
The Holy Grail of Customer Engagement & MMI’s ONEview at the Center of Your Current Customer Growth.
Close your eyes: Imagine having a single view of every asset in your company and throughout your channel at your fingertips. Now imagine you can leverage that data to create a differentiated and seamless user experience.
Finding and Implementing the Right Contract Management Solution for Your Business GalleryCustomer Contract Management, IBM, Industry News, IT Asset Management, Maintenance Contract Management, Maintenance Renewals, MMI Employees, MMI Tips, ONEview, Renewal Management, Service Contract Management, Thought Leadership, Uncategorized, Warranty Renewals
Whether you are a VAR, VAD or manufacturer, the first step in implementing a contract management solution is uncovering the contract data within your company and organizing it in a useful way. This discovery process can be handled internally or outsourced to a consulting company such as Managed Maintenance, Inc. It is imperative that this task be executed by a team that is knowledgeable about[...]
The Top 4 Pain Points with IT Asset and Contract Management — and How VARs Can Help Global Enterprises Solve Them – Part 2
In the first part of this article we talked about the first 2 major pain points with IT asset and contract management. If you missed the first article, click here. In this part we are going to take a closer look at another 2 pain points with managing these business-critical assets.