10 Reasons Why Your Business Needs the New ONEview

MMI’s contract management portal has always delivered an easier way to manage the complex tasks associated with managing hardware, software, warranty and service contracts. With the revisions and enhancements in the new version of ONEview, now more than ever is the time to avail your business of this great time saving and revenue detecting tool.

Here are 10 simple reasons why you should have ONEview 2.0:


ONEview helps with the aggregation of install dates, warranty exits and renewals. It adds the ability to mine data and proactively identify ongoing contract opportunities, technology refreshes, and refurbish or decommission assets.


ONEview enables you to have accurate reporting and analytics of your business.


ONEview enables your company to accurately forecast annuity business and renewal opportunities 36 months in advance.


ONEview identifies possible cost reductions by helping you forecast potential service-contract renewals, and allocate the necessary personnel to support those contracts.


ONEview reporting and analytics enables you to track sales and financial performance.


ONEview advanced reporting allows you to quickly assess what additional maintenance services are available and determine which markets are using what assets. You can leverage the information to sell on those environments.


ONEview has the ability to manipulate data views in summary, detailed formats and establish proactive email notifications and pertinent data analysis. It is customizable with easy to view screens.


ONEview offers end-users easy, self-service access to information for analysis and sharing of information across the organization. It includes flexible, customizable report presentation and profile-based data, all with minimal training requirements.


ONEview makes it easy to analyze and track warranties, software license support and subscriptions. It simplifies the renewal process and prevents lapses in coverage.


The ease of use of ONEview encourages customers’ to return and conduct their business transactions and receive marketing material via the portal, offering the VAR an opportunity to develop customer loyalty and additional sales from the recurring and ongoing interaction with end users through ONEview.

So now that you know just a little more of what ONEview can do for your business, isn’t time to join other successful companies in enjoying the enhanced benefits of ONEview 2.0?

Check out some of the enhanced features of MMI’s new web portal at http://tinyurl.com/76hzo48

For more information about MMI and its services, visit http://www.managedmaint.com

MMI: A Company Representing Women in Technology

Managed Maintenance, Inc. staff is largely comprised of women, including a mostly female leadership team. In the U.S. technology business world, where women in IT jobs are only at 25% and in tech companies executive positions at 11%, it makes MMI a company at the forefront of gender diversity in the technology world.

Our co-founder, President and CEO, Tina Lux-Boim, has spent more than 15 years in the technology industry, with expertise in Hardware Maintenance and Software Licensing. Prior to founding MMI, she ran two business units at a major provider of IT infrastructure solutions. Tina has been recognized as one of the top Women of the Channel in 2010 and 2011. Other members of our executive team are Claire Millsap and Lina Sosa.

Lina is MMI’s VP of Business Execution, overseeing daily business execution and managing the associated staff. She has extensive experience in sales and marketing for the technology Business Partner channel. Claire is our Channel Business Development Executive, responsible for MMI’s sales methodology. Prior to joining our company, she worked with an IBM Business Partner managing maintenance contracts and renewals.

Additional members of management are in Human Resources, Marketing and Finance, as well as in supervisory capacities and team leadership. In total, women account for 73% of MMI’s workforce.

It is interesting to note that women have been present in the IT world from the very first general purpose, electronic computer, ENIAC. Its 6 programmers were all women. Also, statistics have shown that:

  1. Technology companies with more women on their management teams have 34% higher return on investment.
  2. The presence of women on technology teams increase the team’s problem solving ability and creativity.
  3. Start-ups run by women use less capital and are more likely to survive the transition to established company.

According to the National Chapter for Women and Information Technology (NCWIT) statistics “Having gender diversity in the workplace expands the qualified talent pool, improves the bottom line, enhances innovation and promotes quality”.

As a largely female staffed technology company, we are proud to be part of these statistics. The women at Managed Maintenance, along with the rest of our team, bring a wealth of knowledge in the technology field that continues to make us a successful and growing enterprise.

Statistical information thanks to Women in Technology International (WITI) www.witi.org and the National Chapter for Women and Information Technology (NCWIT) www.ncwit.org
To learn more about our management team and Managed Maintenance and its services visit us at www.managedmaint.com

OEM Maintenance Contracts vs. Third Party Maintenance

Although IT equipment is usually sold with a warranty, the warranty typically ranges from one to three years. If it fails while under warranty, the vendor resolves the problem at no additional cost; but what happens if the failure occurs after the warranty has expired? If you call the vendor to repair the system, you have to pay for time and materials, sometimes travel time as well; it all adds up to a costly, unbudgeted expense. The solution to “after warranty care” is a maintenance contract. A contract  provides you with an extended warranty for as long as it is in effect.

Maintenance contracts can be obtained from the original equipment manufacturers (OEMs), with options for you to choose the type of coverage and length of the contract. However, the manufacturers are not the only option when you are seeking a maintenance contract provider. Today’s business world is seeing the emergence of various third party providers of maintenance contracts. So the question is: Do you choose an OEM or a third party provider?

There are three advantages to using a third party provider:

  1. Low maintenance prices
  2. Support for multiple manufacturers – all in a single contract
  3. Support for older systems no longer handled by the OEM

These may sound great; however, you also need to consider the disadvantages, which include:

  1. Quality of service
  2. Availability of parts
  3. Downtime

The technicians employed by third party providers usually will have training on equipment for multiple manufacturers. Generally, they will be lower paid technicians and they will not be top notch. Some of these companies do not have their own service technicians, but contract the repairs to another provider. Under these circumstances, you cannot be sure of the quality of service.

Also, parts can become an issue when getting service from a third party provider, as often they are not stored locally and they will not have the parts the same day. Small third party maintenance companies may not keep many parts in-house, thus having to buy it when your system fails and wait for its arrival. The result is downtime and loss of productivity for you.

Additionally, because of the uncertainty of the quality of service and response time, critical equipment, such as servers that run your business, should not be covered by a third party maintenance contract. You should get an on-site, same day contract from the OEM to ensure minimal downtime.

Usually, maintenance contracts from the OEM cannot compete in cost with the third party provider, as the OEM price is often expensive in comparison; however it offers the benefits of:

  1. Factory trained, specialized technicians
  2. Multiple levels of technical expertise to cover all service needs
  3. Large warehouses of parts with immediate availability
  4. Multiple levels of coverage

 An OEM maintenance contract ensures that your business does not experience loss of revenue because of downtime while waiting for parts and service, and you know the repairs are being handled by expertly trained personnel. Hardware and software is a major investment in any business; the peace of mind that you will have from knowing these valuable assets malfunctions will be promptly and accurately resolved far outweighs the cost of the OEM maintenance contract.

Just remember, when you purchase a service maintenance contract to protect your IT equipment investment, select the best coverage for your business needs that brings you the best quality of work and the least possible downtime.

MMI Employees Share Business New Year’s Resolutions

As the end of the first month of 2012 approaches, we at MMI asked our employees to share any business related New Year’s resolutions they had made. Here is what some of them had to say:

ADAM – “Establish better communications internally and nourish a learning environment.  I have succeed in training the IBM team on the new ONEview 2.0 and will continue to engage my team members so we can all benefit from what we learn”

CELESTE – “Educate more IBM TSLs, SDMs and/or DPMs on MMI’s value”. I have tasked myself to send out an email next week to all of my present TSL’s, inquiring who will be taking on any account of mine … I plan on coordinating a conference call with all present and impending TSL’s, SDMs and DPMs to educate any new comers, and to get feedback from the IBMers who have history with MMI”

LILLIAM – “Work more on our CRM system”

EILEEN – “Making an effort not to impose my opinions on others. Just because I have them, doesn’t mean everyone wants to hear them. – Sadly, thus far, it has been dismal”

LINA – “I will implement a quarterly goal system in which we will track and measure our Team goals as well as our individual goals. This will help us hold each other accountable and ensure that we meet them”

TRACY – “Moving forward I want to learn more about all of the other offerings at MMI. Get better understanding of the jobs of the IBM/Partner programs. Learn more about Arrow/IBM projects to help in making suggestions that could grow our business”

Whether for business or personal, New Year’s resolutions are a good way to “kick off” a new direction. From the responses received, MMI’s staff seems headind towards improvement in the workplace. What are your employees doing to improve and better your business?

For ways to better your contract management tasks, check out MMI’s offerings at:  http://www.managedmaint.com/content/managed-maintenance-service-offerings

Check Out the Upcoming ONEview 2.0

MMI will soon be releasing the new version of their contract management tool ONEview. It has been a long road and hard work from the Development team, but it is finally here.  Taking ideas from the end users, and MMI’s own staff, many additions and revisions have been implemented to make the new and improved version  more robust and easier to use.

ONEview 2.0 has been featured by Information Management as one of the new products coming out in January 2012. http://tinyurl.com/7cqalx8

The release is scheduled for January 21, 2012. Take a quick peek at some of the new features at: http://tinyurl.com/76hzo48

MMI Releasing Version 2.0 of their Asset Management Software, ONEview, In Early January

In January, Managed Maintenance, Inc. is releasing the much anticipated Version 2.0 of their web-based portal application, ONEview.  MMI’s ONEview portal eases the burden of end-user customers in managing all of their company hardware, software, and maintenance and warranty contracts, while also providing an important tool for technology providers looking to grow and manage this valuable annuity-based revenue stream.  The release of ONEview Version 2.0 has been much anticipated by users, and it is scheduled for Saturday, January 21st.

To learn more, please read the official Press Release at http://tinyurl.com/7ycw3mb


Tree DecoratingIn celebration of the season, on December 2nd, 2011, the employees at MMI had a “Decorate Your Area” day.

Everyone was encouraged to bring in their own items and be as creative as possible. The management made available various ornaments, garlands and more to assist with the staff’s efforts. While laboring in this festive task, there was Holiday music playing, sweet treats and holiday beverages for all to enjoy. Throughout the office one could see tinsel, ornaments, garlands, papers, and every possible sort of holiday décor being strategically placed by the “MMI Elves” to make the desks areas as festive as possible.Desk Decor

The results were rewarded with prizes for Best Traditionally Decorated, Best Reflecting the Employee’s Personality and Most Creative.

Additionally, in the spirit of the season and continuing MMI’s commitment to give back to the community, management has authorized optional “Dressed Down” days during the last two weeks of the year. Employees choosing to come to work in casual dress pay $1.00 per each day; all the money collected will be donated to the local chapter of Helping Hands.

Xmas Bears

We at MMI wish everyone
a Joyous Holiday Season and
a very Happy New Year!!!

Helping Hands is an organization that provides groceries, meals and services to families in need. For more information visit: www.bocahelpinghands.org

MMI Harnesses the Power of Open Source for its Oneview Portal

Open source technology isn’t a new concept in the IT industry—but a surprising number of businesses have yet to adopt their own internal technology development strategy. Here at MMI, we develop most of our technology (including Oneview, our total asset management solution) based on an open source platform, and we’ve seen a tremendous cost savings and strategic advantage as a result.

The difference between developing software on an open source platform and licensing from a vendor is thousands and thousands of dollars. Web-based platforms have definitely propelled acquiring software through vendors into a new phase; beyond the on-site technical resources you save, web-based software is quickly and easily updated by vendors, requiring little to no maintenance on your side of the equation. Unfortunately, there are detractors to consider if you’re buying a ready-made product. Ask yourself some of the following questions before you move forward with a vendor.

Is the software’s purchase fee cost-prohibitive? How much do you pay for maintenance? Customization? Is the product scalable enough to meet your business goals? How responsive is tech support? How strong is the vendor’s business? What are the chances that they go under, leaving you to fend for yourself with the most recent (and likely outdated) version of the software? How easy is it to learn? Do they offer to come out and give a tutorial presentation? How many internal IT staffers will it take to manage the system?

These questions are crucial to choosing a vendor—but many of them answer themselves if you choose to develop on an open source platform.

Open source offers five key benefits:

  • Cost Savings – One of the driving factors in the development of open source standards is the fact that you don’t have to pay up-front or licensing fees or sign contracts to maintain your internal and external software platforms.
  • Development SpeedA skilled open source professional with working knowledge of your company’s unique needs can quickly build customized software on an open source platform. This means quick-to-market deployment of your software platform.
  • Higher ROI – With lower up-front cost in terms of money and time resource consumption, an immediate, higher return-on-investment beats buying from a vendor.
  • Customizability – The benefits of having a customized platform that you can edit at any time, without involving a vendor, cannot be understated. For one, most vendors develop a uniform product, and while customizability might be possible, there are always limits. On the other hand, open source has no limits beyond those of the developer.
  • Scalability – Multiply your initial savings, and you’ll get your potential savings if you need to perform major expansions on your software platforms. If you have to add multiple servers into the mix, open source helps you bypass licensing fees.

Reduced resource consumption comes in another form. With an open source deck, you can do more with fewer developers. The framework is in place to do some of the heavy lifting, and open source developers tend to fall into a “jack-of-all-trades” category, rather than specializing their skills.

All of these are the reasons MMI uses open source in the development of our portal. The savings we effect are passed on to the users of our contract management system, ONEview. With the economy struggling to rise out of the gutter and the rapid evolution of technology available to companies these days, now is the time to capitalize on the savings that open source development can offer you.

To learn more about MMI’s ONEview portal for Technology Providers, go to http://www.managedmaint.com/TechnologyProviders

To learn more about MMI’s ONEview portal for Technology Consumers, go to http://www.managedmaint.com/TechnologyConsumer

See  Oneview in action, go to:  http://www.managedmaint.com/content/welcome-oneview

How to Choose a Maintenance / Service Contract Provider


Imagine your laptop, desktop or printer, to mention a few, develops a problem. In our highly technological age, it is unimaginable to be deprived of our computer equipment for even a few minutes. Sure, the equipment came with a service warranty, but what if it has already expired at the time of the malfunction? This is where a post warranty agreement, an annual maintenance and service contract, becomes essential. This service has been devised to cover such situations.

There are numerous vendors that offer this valuable service, including some well known names in the technical support industry, so how do you choose one that serves your interests and company’s needs? Select wisely. Ask others about their experience with their providers and watch out for testimonials by big clients, then choose a company that:

  • Gives prompt and reliable service
  • Covers all computer hardware equipment, printers as well
  • Has a variety of maintenance/service options
  • Offers cost effective, competitive prices
  • Is a well known name that sets a standard benchmark against which the maintenance services measure

Your company will enjoy maintenance and repair throughout the year just by paying an annual fee, which is less than the cost of a onetime repair or replacement of the machines. Having an Annual Maintenance Contract for your hardware/software requirements is essential; make sure you select a provider whose main concern is to offer world-class services while maximizing client satisfaction.

To learn more about Service Maintenance Contracts and how to track Hardware/Software maintenance renewals:



Thanksgiving Holiday at MMI – What Are You Thankful For?

At MMI we honored this annual celebration with a Thanksgiving lunch for all employees, featuring sandwiches made with turkey, stuffing and cranberry sauce. We also held a “Thanksgiving Dessert” contest with the staff bringing a favorite holiday dessert and prizes given for the best in Taste, Presentation and Uniqueness categories.

 We asked what we are thankful for at this time of the year. Here are some of the responses:

AVERY – I am thankful for life, family, friends and healthcare.
EILEEN - I am very thankful on Thanksgiving – and every day I am alive – for my family, my health and my job.
TRISH – I am thankful for my child, Katelyn.
L.E. – I am thankful for everyday of life, for everything I have and for the use of all my five senses that let me appreciate all there is.
CLAIRE – I am thankful for the health of my family, great friends and co-workers and a job that I enjoy.  I am grateful for my son, my husband and our families.
LILLIAM – “Celebrate life with family & friends – make every day a holiday and celebrate just living!”
CELESTE – I am thankful that God has blest me with a realm of people in my life (my children, grandchildren, friends and family), that I can share the good times along with the not so good.  To get up every morning with the bliss of knowing I’m going to a job, and will be with people that I truly enjoy.
TORI – I’m grateful for my large and caring family. I’m grateful I’ve never known serious illness, hunger, despair or loneliness. I’m grateful for being born in America. I’m grateful for the special few people I consider my friends. I’m grateful for all my amazing memories and experiences. I’m grateful for all the opportunities I’ve received. I’m grateful for the capacity to recognize and appreciate beauty in all forms.
CARLOS – I’m thankful for the unconditional love of my wife and family. I’m thankful for the trials and tribulations as they are humbling experiences which help me grow. I’m thankful for my youth, being able to see, touch, smell. I’m thankful for my faith and a loving father in heaven. I’m thankful for my job that helps me provide a roof over my head and food in my table.
TRACY – I am thankful for my family.  I am extremely fortunate to have parents that are great role models.  I am thankful for my husband and son that make each day an adventure.
ADAM – I am thankful for being able to have my family and my wife’s family all in one place for the first time this year.
TINA – I am thankful for my friends, family and my faith.

Thanksgiving should always be in our hearts, not just at this time of the year, but always. Remember to be thankful for that which you have every single day and fill your life with many little thankful moments.


 “Let us remember that, as much has been given us, much will be expected from us, and that true homage comes from the heart as well as from the lips, and shows itself in deeds.” ~ Theodore Roosevelt

 A Bit About Thanksgiving…

Although the American concept of Thanksgiving developed in the colonies of New England, its roots can be traced back to the other side of the Atlantic. Thanksgiving falls under a category of festivals that spans cultures, continents and millennia. As an annual celebration of the harvest and its bounty, in ancient times, the Egyptians, Greeks and Romans feasted and paid tribute to their gods after the fall harvest. Historians have also noted that Native Americans had a rich tradition of commemorating the fall harvest with feasting and merrymaking long before Europeans set foot on their shores. Furthermore, both the Separatists who came over on the Mayflower and the Puritans who arrived soon after brought with them a tradition of providential holidays—days of fasting during difficult or pivotal moments and days of feasting and celebration to thank God in times of plenty.

 In 1621, the Plymouth colonists and Wampanoag Indians shared an autumn harvest feast that is acknowledged today as one of the first Thanksgiving celebrations in the colonies. For more than two centuries, days of thanksgiving were celebrated by individual colonies and states. It wasn’t until 1863, at the height of the Civil War, that President Abraham Lincoln proclaimed a national Thanksgiving Day entreating all Americans to ask God to “commend into his tender care all those who have become widow, orphans, mourners or sufferers in the lamentable civil strife” and to “heal the wounds of the nation”. He scheduled Thanksgiving for the final Thursday in November.

 In many American households, the Thanksgiving celebration has lost much of its original religious significance; instead, it now centers on cooking and sharing a bountiful meal with family and friends. Turkey, a Thanksgiving staple so ubiquitous it has become all but synonymous with the holiday, may or may not have been on offer when the Pilgrims hosted the inaugural feast in 1621.

Historical data obtained from the historychannel.com