The technology industry is no stranger to change. But in the IT channel – where manufacturers’, distributors’ and resellers’ success is often interdependent – organizations need to evolve together.
The Five Pitfalls of Letting Your IT Team Build an Application to Manage Your Business's (and Your Channel's) Service Lifecycles
In theory, a tech company could ask its internal IT department to build the maintenance and revenue management software it needs. From cost savings to faster deployment, there are numerous perceived advantages to developing contract renewal solutions in-house. But in reality, multiple roadblocks stand in the way of realizing these benefits.
2017 marks a significant milestone for Managed Maintenance – our 10th year in business helping the IT channel maximize its recurring revenues and better serve customers.
As technology companies grow and penetrate new global markets, business leaders are grappling with the large influx of data that has accompanied this growth and put a strain on IT infrastructures across the board. The statistics around data are staggering. According to a new report from IBM Marketing Cloud, “10 Key Marketing Trends For 2017, ” 90 percent of the data in the world today has been[...]
Manually managing the IT contract renewal lifecycle comes with an avalanche of consequences. Beyond wasting valuable time and manpower, outdated contract management processes prevent IT organizations from reaching their full revenue potential.
The Key to Being Awesome at Managing Your Service Renewals: The Importance of a Customer-Facing Portal
How can providing a customer-facing portal make it easier for your customers to do business with you?
Consumer expectations are not what they once were. Whether buying a house, a car, or a service contract, your customers want the process to be intuitive, accessible, and hassle-free. As technology continues to advance and innovations are developed so do the expectations of your customers. [...]