Posted on March 5th, 2012 by managedmaint
In today’s technology oriented business world, more and more companies are using Software As A Service (SaaS) in their daily operations. Instead of purchasing and owning the business applications required to run the enterprise, the company uses applications provided as a service, usually over the internet. MMI’s Oneview web portal is a good example of [...]
Filed under: IT Asset Management, Maintenance Contract Management, Service Contract Management, Warranty Renewals | No Comments »
Posted on February 16th, 2012 by managedmaint
Managed Maintenance, Inc. staff is largely comprised of women, including a mostly female leadership team. In the U.S. technology business world, where women in IT jobs are only at 25% and in tech companies executive positions at 11%, it makes MMI a company at the forefront of gender diversity in the technology world. Our co-founder, [...]
Filed under: IBM, Maintenance Contract Management, Service Contract Management, Tina Lux-Boim | No Comments »
Posted on February 7th, 2012 by managedmaint
Although IT equipment is usually sold with a warranty, the warranty typically ranges from one to three years. If it fails while under warranty, the vendor resolves the problem at no additional cost; but what happens if the failure occurs after the warranty has expired? If you call the vendor to repair the system, you [...]
Filed under: IT Asset Management, Maintenance Contract Management, Service Contract Management, Warranty Management | No Comments »
Posted on January 17th, 2012 by managedmaint
MMI will soon be releasing the new version of their contract management tool ONEview. It has been a long road and hard work from the Development team, but it is finally here. Taking ideas from the end users, and MMI’s own staff, many additions and revisions have been implemented to make the new and improved [...]
Filed under: Customer Contract Management, IT Asset Management, Maintenance Contract Management, Renewal Management, Service Contract Management, Service Renewal Management | No Comments »
Posted on November 30th, 2011 by managedmaint
Imagine your laptop, desktop or printer, to mention a few, develops a problem. In our highly technological age, it is unimaginable to be deprived of our computer equipment for even a few minutes. Sure, the equipment came with a service warranty, but what if it has already expired at the time of the malfunction? [...]
Filed under: IT Asset Management, Maintenance Contract Management, Service Contract Management, Warranty Renewals | No Comments »
Posted on November 18th, 2011 by managedmaint
At MMI we honored this annual celebration with a Thanksgiving lunch for all employees, featuring sandwiches made with turkey, stuffing and cranberry sauce. We also held a “Thanksgiving Dessert” contest with the staff bringing a favorite holiday dessert and prizes given for the best in Taste, Presentation and Uniqueness categories. We asked what we are [...]
Filed under: IT Asset Management, Maintenance Contract Management, Maintenance Renewals, Service Contract Management, Warranty Renewals | No Comments »
Posted on November 9th, 2011 by managedmaint
Manage Maintenance is a young company that strives to obtain customer’s and employee’s feedback in an effort to continuously improve operations, both externally and internally. Recently, management asked the employees to voluntarily write something about their job and some reasons that make MMI a good place to work. The one common denominator in the [...]
Filed under: Maintenance Contract Management, Service Contract Management | No Comments »
Posted on October 20th, 2011 by managedmaint
Service Maintenance Contracts are an important component of a Reseller’s revenue stream. Protecting your customers’ leased hardware is just as critical as servicing the equipment they own. With a multiyear IBM prepaid maintenance contract, which can be financed through IBM Global Financing (IGF), you can offer your clients such protection. The biggest and most obvious [...]
Filed under: Customer Contract Management, Maintenance Contract Management, Service Contract Management | No Comments »
Posted on October 13th, 2011 by managedmaint
Having maintenance contracts for your business’ computer equipment ensures that when a problem occurs it is promptly corrected so there is minimal disruption to your operations. However, placing calls for technical support can be very frustrating, but if you are prepared with the pertinent information, chances are you will have a successful support call, and problem resolution. If you are dealing [...]
Filed under: IT Asset Management, Service Contract Management | No Comments »
Posted on August 23rd, 2011 by managedmaint
To build a profitable warranty and services maintenance practice it is essential that you capture renewals (whether hardware or software) in a timely manner. Proactively notifying your sales team and your customers of upcoming contract, warranty and license expirations is a sure way to increase your renewals rate and your business revenue. Ensuring that all [...]
Filed under: IT Asset Management, Maintenance Renewals, Renewal Management, Service Contract Management, Uncategorized, Warranty Renewals | No Comments »
