Managed Maintenance Introduces Two New Product Offerings to Assist IBM Sales Teams in Growing & Managing Their Accounts

Managed Maintenance, Inc. (MMI) announces the addition of two new programs to their suite of offerings; both tailored for IBM: The IBM Revenue Identification Program (RI) and IBM Software Licensing Review and Management Program.  With these two new additions, MMI seeks to further assist  IBM sales teams by dramatically cutting their work load pertaining to data […]

MMI’s Oneview Portal – Advantages of Software As A Service (SaaS)

In today’s technology oriented business world, more and more companies are using Software As A Service (SaaS) in their daily operations. Instead of purchasing and owning the business applications required to run the enterprise, the company uses applications provided as a service, usually over the internet. MMI’s Oneview web portal is a good example of […]

MMI: A Company Representing Women in Technology

Managed Maintenance, Inc. staff is largely comprised of women, including a mostly female leadership team. In the U.S. technology business world, where women in IT jobs are only at 25% and in tech companies executive positions at 11%, it makes MMI a company at the forefront of gender diversity in the technology world. Our co-founder, […]

OEM Maintenance Contracts vs. Third Party Maintenance

Although IT equipment is usually sold with a warranty, the warranty typically ranges from one to three years. If it fails while under warranty, the vendor resolves the problem at no additional cost; but what happens if the failure occurs after the warranty has expired? If you call the vendor to repair the system, you […]

Check Out the Upcoming ONEview 2.0

MMI will soon be releasing the new version of their contract management tool ONEview. It has been a long road and hard work from the Development team, but it is finally here.  Taking ideas from the end users, and MMI’s own staff, many additions and revisions have been implemented to make the new and improved […]

How to Choose a Maintenance / Service Contract Provider

  Imagine your laptop, desktop or printer, to mention a few, develops a problem. In our highly technological age, it is unimaginable to be deprived of our computer equipment for even a few minutes. Sure, the equipment came with a service warranty, but what if it has already expired at the time of the malfunction? […]

Thanksgiving Holiday at MMI – What Are You Thankful For?

At MMI we honored this annual celebration with a Thanksgiving lunch for all employees, featuring sandwiches made with turkey, stuffing and cranberry sauce. We also held a “Thanksgiving Dessert” contest with the staff bringing a favorite holiday dessert and prizes given for the best in Taste, Presentation and Uniqueness categories.  We asked what we are […]

OUR EMPLOYEES TELL WHY THEY LIKE WORKING HERE

  Manage Maintenance is a young company that strives to obtain customer’s and employee’s feedback in an effort to continuously improve operations, both externally and internally. Recently, management asked the employees to voluntarily write something about their job and some reasons that make MMI a good place to work.  The one common denominator in the […]

Benefits of Selling IBM Prepaid Maintenance on a Lease

Service Maintenance Contracts are an important component of a Reseller’s revenue stream. Protecting your customers’ leased hardware is just as critical as servicing the equipment they own. With a multiyear IBM prepaid maintenance contract, which can be financed through IBM Global Financing (IGF), you can offer your clients such protection. The biggest and most obvious […]

How to Place a Successful IBM Service Call

Having maintenance contracts for your business’ computer equipment ensures that when a problem occurs it is promptly corrected so there is minimal disruption to your operations.  However, placing calls for technical support can be very frustrating, but  if you are prepared with the pertinent information, chances are you will have a successful support call, and problem resolution. If you are dealing […]