As a solution provider, your goal is to gain not only the business, but the trust of your clients. You are their trusted adviser. So, what do you do if you find unlicensed software in their equipment? Are you obligated to report it? In a world where most businesses use computers in their daily operations, [...]
Open source technology isn’t a new concept in the IT industry—but a surprising number of businesses have yet to adopt their own internal technology development strategy. Here at MMI, we develop most of our technology (including Oneview, our total asset management solution) based on an open source platform, and we’ve seen a tremendous cost savings [...]
Managing Service Pak Expiration Dates on Hardware / Software Service Support – The Case for Switching to IBM Service Elite
In today’s growing technological environment, end users are purchasing more and more equipment, and this presents them with the problem of tracking multiple expiration dates. For this reason, one ‘hot topic’ in the IBM community is tracking Service Pac renewals. Service Pac’s were created by IBM for opportunities that had few machines, so the increased [...]
70% of MMI employees are women. Over 35% of our employees have been with the company since its inception. Collectively, our employees have over 100 years of experience in the Hardware/Software Warranty and Contract management. Our employees represent 10 different nations and 14 States. We recognize our employees’ abilities. All our managers started as Contract [...]
The concept of asset management isn’t exactly new, but savvy VARs are building their own customer service portals to keep better tabs on customers’ infrastructure and service contracts and to better anticipate business opportunities.
If your company has struggled to capitalize on this untapped market, consider implementing a contract management solution for your business and/or partners today.
Filed under: Asset Lifecycle Management, Customer Contract Management, IT Asset Management, Maintenance Contract Management, Maintenance Forecasting, Maintenance Renewals, Maintenance Supply Chain Management, Renewal Management, Service Contract Management, Service Renewal Management, Warranty Management, Warranty Renewals | No Comments »
Savvy companies are beginning to capitalize on the maintenance contract opportunity by employing intelligent contract management solutions. These unique tools gather critical service and asset data from all applicable applications, databases, spreadsheets and reports in a repeatable, predictable process and provide a consolidated view of that data to users. To turn this information into true [...]
Filed under: Asset Lifecycle Management, Customer Contract Management, Maintenance Contract Management, Maintenance Forecasting, Service Contract Management, Service Renewal Management, Warranty Renewals | No Comments »
As the VAR grows in size, harnessing data becomes even more complicated. Critical financial metrics may be housed in the accounting system, with other contractual details in CRM or sales force automation applications and/or distributor reports.