Trish E. McLoughlin

Trish E. McLoughlin
Find me on:

Recent Posts

Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date approaches, your sales team reminds the customer of the pending renewal, and the contract gets renewed – bringing in a valuable annuity source for your business and assurance to your customers that their IT[...]

How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only a segment of a company’s overall client base, and pursuing new business gets placed on the back burner. This can be a major setback for businesses eager to tap into existing business opportunity and[...]

5 Common Challenges that Might be Affecting Your Service Revenue Capture

Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the service delivery ecosystem is the hardest to overcome. Global supply chain networks, disparate data sources, fragmented systems, and high volume and varieties of contract data each create a barrier to an[...]

5 Ways Complexity Might Be Affecting Your Service Revenues

Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the service delivery ecosystem is the hardest to overcome.  Global supply chain networks, disparate data sources, fragmented systems, and high volume and varieties of contract data each create a barrier to an [...]

The Case for Adopting a SaaS Application

Tracking Challenges Today - Warranty and Maintenance Service Contract Data

Complex, Fragmented Data

With such huge revenue and customer satisfaction potential on the line, why are the majority of channel partners not tracking warranty and maintenance service contract data and re-engaging existing clients? Some simply do not recognize the opportunity. An individual maintenance renewal worth $3,000 may hardly seem worth pursuing compared to a new-customer hardware[...]

No More Posts