Managed Maintenance Blog

Trish E. McLoughlin

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Recent Posts

Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

April 23, 2018

From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date...

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How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

January 09, 2018

As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only...

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5 Common Challenges that Might be Affecting Your Service Revenue Capture

December 02, 2016

Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the...

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5 Ways Complexity Might Be Affecting Your Service Revenues

August 01, 2016

Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the...

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The Case for Adopting a SaaS Application

March 10, 2015
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Tracking Challenges Today - Warranty and Maintenance Service Contract Data

December 02, 2014

Complex, Fragmented Data

With such huge revenue and customer satisfaction potential on the line, why are the majority of channel partners not tracking warranty and maintenance service contract data

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