Managed Maintenance Blog

    Trish E. McLoughlin

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    Recent Posts

    Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

    April 23, 2018

    From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date...

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    How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

    January 09, 2018

    As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only...

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    5 Common Challenges that Might be Affecting Your Service Revenue Capture

    December 02, 2016

    Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the...

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    5 Ways Complexity Might Be Affecting Your Service Revenues

    August 01, 2016

    Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the...

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    The Case for Adopting a SaaS Application

    March 10, 2015
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    Tracking Challenges Today - Warranty and Maintenance Service Contract Data

    December 02, 2014

    Complex, Fragmented Data

    With such huge revenue and customer satisfaction potential on the line, why are the majority of channel partners not tracking warranty and maintenance service contract data

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    Finding and Implementing the Right Contract Management Solution for Your Business

    November 03, 2014

    Whether you are a VAR, VAD or manufacturer, the first step in implementing a contract management solution is uncovering the contract data within your company and organizing it in a useful way....

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    How to Build an Annuity Stream and Create Solid Maintenance Forecasts

    December 20, 2012

    Keeping equipment under warranty is increasingly becoming big business. Is your company taking full advantage of this opportunity?  Service maintenance contracts, which protect the customer’s...

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    Software Piracy – What to do as a Trusted Adviser to your Customer

    December 14, 2012

    As a solution provider, your goal is to gain not only the business, but the trust of your clients. You are their trusted adviser. So, what do you do if you find unlicensed software in their...

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    How to Help Your Customers Write an RFP That Makes Sense for You

    October 25, 2012

    As a Business Partner you want your customers to be successful; their success is your success. Helping your customers write effective maintenance and support Request for Proposals (RFPs) will help...

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