Scott Uttenreither

Scott Uttenreither

Recent Posts

When Simple Solutions No Longer Work: How a Custom Renewal Management Solution Provides Complex IT Organizations a Competitive Advantage

As organizations across the IT channel grow, many find themselves in an all too common quandary. When it comes to managing service contract lifecycles in multi-tiered channel environments, what tool(s) will help to unify data and protect information security while promoting efficiency and maximizing recurring service revenue opportunity? Should organizations use a commercial, off-the-shelf[...]

The Five Pitfalls of Letting Your IT Team Build an Application to Manage Your Business's (and Your Channel's) Service Lifecycles

In theory, a tech company could ask its internal IT department to build the maintenance and revenue management software it needs. From cost savings to faster deployment, there are numerous perceived advantages to developing contract renewal solutions in-house. But in reality, multiple roadblocks stand in the way of realizing these benefits. 

The Key to Being Awesome at Managing Your Service Renewals: The Importance of System Integration

As technology companies grow and penetrate new global markets, business leaders are grappling with the large influx of data that has accompanied this growth and put a strain on IT infrastructures across the board. The statistics around data are staggering. According to a new report from IBM Marketing Cloud, “10 Key Marketing Trends For 2017, ” 90 percent of the data in the world today has been[...]

The Key to Being Awesome at Managing Your Service Renewals: The Importance of a Customer-Facing Portal

How can providing a customer-facing portal make it easier for your customers to do business with you?

Consumer expectations are not what they once were.  Whether buying a house, a car, or a service contract, your customers want the process to be intuitive, accessible, and hassle-free. As technology continues to advance and innovations are developed so do the expectations of your customers. [...]

The Key to Being Awesome at Managing Your Service Renewals: Automation is Vital

Why Integrating Information Systems is Critical to Your Recurring Support Contract Business

We all realize that Enterprise applications like CRM, ERP, and accounting are complex systems. Now add the revenue generating applications of contract management to the mix. Complicated? Companies are baffled by the layers of complexity needed to successfully generate revenue from a variety of independent applications. Because of the manual mechanics required to integrate information from[...]

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