Managed Maintenance Blog

    Claire Millsap

    Recent Posts

    Why Organizations Within the Channel Should Consider Strategic Resourcing to Grow Their Maintenance Practice

    December 19, 2017

    Once an IT provider sells a piece of IT equipment, it’s tempting to simply close the door and move on to the next sales opportunity – especially when that product is already under warranty. But...

    Read More

    The Benefits of ESD Programs – And How MMI Helped A Major IT Distributor Launch One

    October 05, 2017

    The technology industry is no stranger to change. But in the IT channel – where manufacturers’, distributors’ and resellers’ success is often interdependent – organizations need to evolve together.

    Read More

    Why Automated Quoting Solutions Are the Secret to Enviable Service Contract Renewal Rates

    June 29, 2017

    Manually managing the IT contract renewal lifecycle comes with an avalanche of consequences. Beyond wasting valuable time and manpower, outdated contract management processes prevent IT...

    Read More

    Disruptive Technology and Enhancing the Customer Experience

    April 22, 2015

    What is meant by disruptive technology?

    Cisco CEO, John Chambers, has a message for the business world. Disrupt yourself or risk being disrupted by the competition. The speed of change is a key...

    Read More

    SaaS vs. Build it Yourself (BIY)

    February 25, 2015

    Industry analyst Forrester Research notes that while SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration...

    Read More

    Intelligent Contract Management Solutions - Addressing the Challenge

    August 06, 2014

    Savvy companies are beginning to capitalize on the maintenance contract opportunity by employing intelligent contract management solutions. These unique tools gather critical service and asset...

    Read More

    Reconsider, Refresh, and Reap the Advantage: Use Big Data to Transform Warranty and Maintenance Business

    May 02, 2014
    Read More

    The #1 Hidden Secret to Creating Recurring IT Service Revenue

    April 10, 2014

    For VARs and distributors, there’s a quick and easy way to creating recurring IT service revenue: bundling hardware and software sales with IT asset management SaaS solutions.

    Read More

    Why Your Organization Needs ONEview

    December 13, 2013

    ONEview is a globally-hosted and dynamic, interactive, web-based SaaS application that allows organizations to maximize recurring revenues through an end-to-end automated solution. In the age of...

    Read More

    Practical Tips for Warranty Renewal Management

    November 14, 2013

    A warranty, if used in the right frame of reference, can save both you and your customers thousands of dollars. Renewing warranties is a profitable endeavor if done correctly. You won your...

    Read More