Importance of Proactive Notifications in Building Maintenance Revenues

To build a profitable warranty and services maintenance practice it is essential that you capture renewals (whether hardware or software) in a timely manner. Proactively notifying your sales team and your customers of upcoming contract, warranty and license expirations is a sure way to increase your renewals rate and your business revenue. Ensuring that all […]

Managing Service Pak Expiration Dates on Hardware / Software Service Support – The Case for Switching to IBM Service Elite

In today’s growing technological environment, end users are purchasing more and more equipment, and this presents them with the problem of tracking multiple expiration dates.  For this reason, one ‘hot topic’ in the IBM community is tracking Service Pac renewals.  Service Pac’s were created by IBM for opportunities that had few machines, so the increased […]