One of the keys to increasing maintenance contract revenues is to understand your customers’ needs and to get a complete view of their enterprise. Although it may seem like a daunting task, these four steps will ensure you do not miss any opportunity available. Step One: Discovery – Implement an effective process. During discovery, you [...]

Filed under: Customer Contract Management, IT Asset Management, Maintenance Contract Management, Service Contract Management | No Comments »

Even though the economy has become less than desirable on most fronts, there is one area where sales continue to rise. Companies report sustained income through the areas of extended warranties, service contracts and software updates. These add on products can provide needed revenue and the potential to make your company recession proof. The secret [...]

Filed under: Renewal Management, Service Contract Management, Service Renewal Management, Warranty Renewals | No Comments »

70% of MMI employees are women. Over 35% of our employees have been with the company since its inception. Collectively, our employees have over 100 years of experience in the Hardware/Software Warranty and Contract management. Our employees represent 10 different nations and 14 States. We recognize our employees’ abilities. All our managers started as Contract [...]

Filed under: Asset Lifecycle Management, Maintenance Contract Management, Service Renewal Management | No Comments »