Managed Maintenance Blog

    Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

    April 23, 2018

    From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date...

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    How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

    January 09, 2018

    As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only...

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    Why Organizations Within the Channel Should Consider Strategic Resourcing to Grow Their Maintenance Practice

    December 19, 2017

    Once an IT provider sells a piece of IT equipment, it’s tempting to simply close the door and move on to the next sales opportunity – especially when that product is already under warranty. But...

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    When Simple Solutions No Longer Work: How a Custom Renewal Management Solution Provides Complex IT Organizations a Competitive Advantage

    December 12, 2017

    As organizations across the IT channel grow, many find themselves in an all too common quandary. When it comes to managing service contract lifecycles in multi-tiered channel environments, what...

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    How MMI Built SaaS with Multi-Tenancy Support for the Global Contract Management and Auto-Quoting Market

    December 07, 2017

    It’s no secret that within the IT channel, partners across every tier manage complex data sets, often pulling information and customer data from disparate sources and manually...

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    How Automation of Your Legal Contracting Processes Can Help Your Business Save on Time, Money, and Personnel Costs

    November 15, 2017

    By Tracy Fawcett

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    Everything Starts With The Blueprint: The Importance of a Blueprint When Architecting an Enterprise-Level IT Solution

    November 07, 2017

    By George Woods, Senior Director of Program Management Operations

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    The Benefits of ESD Programs – And How MMI Helped A Major IT Distributor Launch One

    October 05, 2017

    The technology industry is no stranger to change. But in the IT channel – where manufacturers’, distributors’ and resellers’ success is often interdependent – organizations need to evolve together.

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    The Five Pitfalls of Letting Your IT Team Build an Application to Manage Your Business's (and Your Channel's) Service Lifecycles

    September 14, 2017

    In theory, a tech company could ask its internal IT department to build the maintenance and revenue management software it needs. From cost savings to faster deployment, there are numerous...

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    As IT Revenue Generation Evolves, Outsourcing Your Maintenance Practice May Be the Fast Track to Survival

    July 26, 2017

    Multiple signs point to a technology industry that’s alive and well. Global IT spending is projected to increase 1.4 percent this year, suggesting the sector will continue its trend of ...

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