Is Your Service Contract Management & Renewal Strategy in Alignment with Your Customer Success Model?

From the outside looking in, proactive management of service agreement lifecycles, including service sales and contract renewals, should be a relatively easy endeavor.  A contract end-date approaches, your sales team reminds the customer of the pending renewal, and the contract gets renewed – bringing in a valuable annuity source for your business and assurance to your customers that their IT[...]

How Strategic Resourcing Around Your Maintenance Program Can Help Channel Organizations Stay Ahead

As sales teams across the IT channel are tasked with doing more with less, there are a number drawbacks that inevitably arise: Service renewals fall through the cracks, attention gets paid to only a segment of a company’s overall client base, and pursuing new business gets placed on the back burner. This can be a major setback for businesses eager to tap into existing business opportunity and[...]

When Simple Solutions No Longer Work: How a Custom Renewal Management Solution Provides Complex IT Organizations a Competitive Advantage

As organizations across the IT channel grow, many find themselves in an all too common quandary. When it comes to managing service contract lifecycles in multi-tiered channel environments, what tool(s) will help to unify data and protect information security while promoting efficiency and maximizing recurring service revenue opportunity? Should organizations use a commercial, off-the-shelf[...]

How MMI Built SaaS with Multi-Tenancy Support for the Global Contract Management and Auto-Quoting Market

It’s no secret that within the IT channel, partners across every tier manage complex data sets, often pulling information and customer data from disparate sources and manually manipulating/analyzing the data to meet specific business needs. Manufacturers and distributors each work with their own operating preferences which can exceed the capabilities of basic solutions built on relational[...]

How Automation of Your Legal Contracting Processes Can Help Your Business Save on Time, Money, and Personnel Costs

By Tracy Fawcett

Everything Starts With The Blueprint: The Importance of a Blueprint When Architecting an Enterprise-Level IT Solution

By George Woods, Senior Director of Program Management Operations

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