Managed Maintenance Blog

    The Key to Being Awesome at Managing Your Service Renewals

    May 24, 2017

    I frequently speak with tech companies who depend heavily on service revenues to push bottom line growth and believe they have fantastic processes in place for renewing contracts and services....

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    5 Common Challenges that might be affecting your Service Revenue Capture

    December 02, 2016

    Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the...

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    Why Integrating Information Systems is Critical to Your Recurring Support Contract Business

    August 16, 2016

    We all realize that Enterprise applications like CRM, ERP, and accounting are complex systems. Now add the revenue generating applications of contract management to the mix. Complicated? Companies...

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    Why Most Companies Fail to Meet Their Service Revenue Potential

    August 09, 2016

    The message surrounding the importance of building recurring revenues around service contract management and maintenance has been repeated so often that many have become numb to the opportunity....

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    5 Ways Complexity Might Be Affecting Your Service Revenues

    August 01, 2016

    Today’s technology manufacturers setting out to optimize management and tracking of their service delivery lifecycles are confronted with many challenges. For most, the complex nature of the...

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    Disruptive Technology and Enhancing the Customer Experience

    April 22, 2015

    What is meant by disruptive technology?

    Cisco CEO, John Chambers, has a message for the business world. Disrupt yourself or risk being disrupted by the competition. The speed of change is a key...

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    The Case for Adopting a SaaS Application

    March 10, 2015
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    SaaS vs. Build it Yourself (BIY)

    February 25, 2015

    Industry analyst Forrester Research notes that while SaaS adoption has so far been concentrated mostly in human resource management (HRM), customer relationship management (CRM), collaboration...

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    Tracking Challenges Today - Warranty and Maintenance Service Contract Data

    December 02, 2014

    Complex, Fragmented Data

    With such huge revenue and customer satisfaction potential on the line, why are the majority of channel partners not tracking warranty and maintenance service contract data

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    The Holy Grail of Customer Engagement & MMI’s ONEview at the Center of Your Current Customer Growth.

    November 17, 2014

    Close your eyes: Imagine having a single view of every asset in your company and throughout your channel at your fingertips. Now imagine you can leverage that data to create a differentiated and...

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